Faustina is President of the Panamanian Association of Patients and Relatives with Hematological Diseases and President of the Federation of Associations of Patients with Critical, Chronic and Degenerative Diseases and represents the High Level Commission for the improvement of the public health system in Panama
Summary of the interview with Faustina
Felipe: Well, hello everyone, once again I greet everyone from CML ADWORDS, I’m here with Faustina Díaz Quiroz, I don’t always remember your full name, I don’t know why.
Faustina: Quiroz de López, Quiroz de López my full last name
Felipe Quiroz de López, very good
Faustina: That is how it appears on my ID, yes, and then before I used to call Faustina Díaz and once when I went to the social security with my ID it said Faustina Díaz Quiroz de López and the lady gave me: you have to use your full name Your ID is like that and you have to use it like that and I can’t do anything else.
Felipe: Well, I have known Faustina since the first times in Alianza Latina, that was more than ten years ago and we have always met, we have talked, we have been a couple of times sharing the table she is from Panama a wonderful country that seems The Miami, the country is incredible with a place in the very old beautiful town of the colony and an extremely modern country with a building like a screw, so I am going to ask you Faustina to introduce yourself to all the members of CML and I leave you the floor
Faustina: Well my country, first of all, as Felipe said here: I am Faustina Díaz Quiroz de López, the president of the Panamanian association of patients and relatives with hematological diseases and also the president of the federation of associations of patients with chronic and degenerative critical diseases Those are the same 2 positions here, he represented the federation in the high-level commission for the improvement of the public health system, we are there participating and well here the situation in the country at this time as we all know the pandemic has us quite restricted in Regarding mobilization, we cannot get out, we do everything now digitized through the networks and well this brings us a lesson that those of us who believed that we would not be able to get into the networks later are already proving that we can do it.
Felipe: It’s not that difficult
Faustina: Yes, as for the good country, if our country is a very beautiful country, it is characterized because we are people who are very, we give accommodation, we welcome all the people who come here, we have a channel that is our pride because in addition to be expanded already compared to many larger ones for more they call you purely Panamanian personnel, all the technicians all those who entered the canal at this time are Panamanians and recently the experience that was had was, there was a stranded cruise because they did not let it enter no port because it loaded COVID patients, nobody gave them,They were walking around here and there and they communicated here with Panama with the channel authority and made the decision to give them help because there is nothing at all, so to do that, it was necessary to comply with all the measures of the covid to be Surely that is what that ship was going to enter because they were not going to finish so they did, after that it was authorized for the ship to cross the channel but to cross it there was only one technician who made that crossing, only one , and this is one of the oldest workers who have the canal, they call them a car passand this is one of the oldest workers who have the canal, they are called by carand this is one of the oldest workers who have the canal, they are called by car
Felipe: So that everyone understands, because I remember the channel a little because I saw it twice at night, right? But there are people who are controlling the gates and there is a specialist who goes with the captain, telling him how to take the boat .
Faustina: On this occasion he, it was only one who did it and well he did it so successfully that the ship passed and was able to reach his destination which was in the USA, the later technician said that he took his hat off to the technical team of health that had guided him so that he could do things as he did, the lord of a man of many years has a lot of experience then because we have had that situation here in Panama, the president of the republic because he is a very folksy man
Felipe: They spend 5 years in the government.
Faustina: Yes, five years, now the government has just entered a year ago there were elections but here it takes office later in July
Felipe; I mean, he just made the choice
Faustina: When he took possession that they came to see him about the finances in this transition, they came and it seems that the government that left did not tell him the truth about the expenses that had to be paid, they had not budgeted them either.
Felipe: I mean, that smells of corruption to me
Faustina: So you can imagine how he had to juggle and has had to juggle to be able to face this pandemic, but despite that at will despite that, he has tried, he has tried to move things forward as The entire technical team, of course, there are many people who tell me even zamba canuta all over the network and about everything, but as he says he is not going to stop because he knows that he has a responsibility to the entire population and that is to try to get out. of the pandemic, of controlling the pandemic so that the economy returns to normal, that is the situation we have in terms of the president and his work team, all of this are working together all the stimuli and are working the same workers of the different public entities are doing all the management,they carry the bags to the most remote places over there everywhere so that people can have some food,
Felipe: Now Faustina tell me, what is your town like, are there four million inhabitants?
Faustina: We are four million.
Felipe: How are they divided?
Faustina: By provinces.
Felipe: How many provinces are there?
Faustina: There are ten provinces.
Felipe: There are ten provinces, I can cross your country the same as in Chile in the day, right?
Faustina: You can in the day but of course it takes time
Felipe: I always say that I can be in the snow and in the sea in one day, in my country, because I come down the mountain from the snow and I will reach the sea in the day and I can be on both sides in the same day, your country I felt that it was also something very very similar to Chile in that it was like a little short, right? But the canal divided the country in two, right? And how are chronic myeloid leukemia patients in Panama? Tell me.
Faustina: Well these patients are cared for here, as we still do not have a unified health system, universal as we call it, here there is social security, which are the workers who pay their social security who are cared for in the social security, the workers, the people Those who do not have insurance are attended by MINSA, those who have some level of resources or more resources and are treated in private clinics,
Felipe: But that is the private system that should not be very big.
Faustina: No, because those are the ones who have the most are the ones who go to those places, but the majority are in the Ministry of Health, which are …
Felipe: Let me show you my Panama form that I have, according to my opinion it more or less says that 76% are attended privately, that is not true.
Faustina: No, that is not true.
Felipe: It must be the other way around, 76% must be public and 14% private, and according to me there should be 226 patients,
Faustina: Something out there, in 226, but remember that the statistics that we have in Panama are not so reliable.
Felipe: ah! But it is that in no country in Latin America, no one has a patient registry.
Faustina: Yes, because when you go, for example, to the Comptroller’s Office, which is the place where the information is supposed to be and generally you can’t find it, when you try to get the hospital …
Felipe: How many hospitals do you have? Because for four million inhabitants …
Faustina: In each in each province there is a hospital, in the province of Panama there are more hospitals but not all attend the same.
Felipe: Sure, but with hemató oncologists, with doctors who take care of all these patients.
Faustina: There are two hospitals in the State, no sorry, three, here the social security, the hospital of the ministry of blood santos tomatoes of the ministry of health and the oncology institute.
Felipe: Perfect, and the hospital’s oncology institute refers all the cases? Or is it just another hospital,
Faustina: it is a hospital where more cases of mass cancer are treated, but they also treat against types of cancer
Felipe: Sure, but it doesn’t articulate, it doesn’t coordinate cancer efforts in the country.
Faustina: No, there is no such coordination because for example here in the insurance they make agreements, but for example in the case of a hematology patient in the agreement the hematology patients are not included in the agreement they made with the oncologist of the Social security, there is no social security, so you have to have your patient with all the things that the patient requires, although the cancer is a first-rate hospital, that those who are treated there receive the best care.
Felipe: And how many patients are connected with your organization Faustina?
Faustina: We have in ourselves as patients we have almost 200 something but those patients are not always very communicative like that because many live in the interior.
Felipe: They don’t have much land there, they don’t have a lot of town population.
Faustina: And there are some who come from very distant towns who do not have much digital communication, so they attend each other because they make the appointment that they give them for I do not know when and so they come here, but we directly have a WhatsApp that It is for all hematology patients in that we have several, quite a few patients who are chronic myeloid leukemia.
Felipe: And is there a cancer law? Does the government have a cancer law that regulates all cancer processes?
Faustina: No.
Felipe: Nothing
Faustina: Here the assembly has drawn up laws, but rather it is, for example, for minors who have cancer treatments, they give their parents a license.
Felipe: Perfect, but not a general coordination, there is no law that regulates everything.
Faustina: No, that is what we are dealing with, we the high-level commission for the improvement of the public health system, I work on that, we worked on it in the previous government, the result was delivered, in that commission, apart from the patients, they are They are doctors, they are pharmacists, they are medical technologists, they are nurses, they are statisticians, well the administrative workers, the normal jobs.
Felipe: In other words, there is an important mix of coordination, I remember that you in Panama had a real meeting of all those who were involved, I remember in the last forum what we thought.
Faustina: So, there are also representatives of social security and the Ministry of Health, because that table must be directing it, that commission must be directed by the Minister of Health, but since she obviously has her responsibility, she always designates another person. which is the one that is representing it there, but in the result of that time the white paper, that we say there within the diagnosis that was made, we said and recommended that there had to be a unification of the health system and that it be As a state policy, what for? So that when they arrived, the one who got there would not be improvising, when I, for example, with this pandemic now, where I run a health ministry center, but if I something will happen to me, I’m going there, and they don’t have my data,because they have them here where the social security polyclinic that attends the insured is located, so, imagine, having my data at the front and top, when that should not be the case, the health system should have the information of the entire population, from the diagnoses of that population.
Felipe: Sure, but we all know that with the coronavirus, we know that we can all communicate, that is, we are talking from one end of the world to the other, as hospitals will not also be able to have the same communication.
Faustina: But there has been a lot of negotiation here.
Felipe: Corruption I say, more than negotiated, I say corruption.
Faustina: Social security has computer systems and between them the insurance company does not communicate with the Ministry of Health and they do not communicate, internally in the insurance there are some places that do not communicate in their programs either, so what are we doing? talking?
Felipe: I have a friend who always said: as long as there is corruption in Latin America there will be no health and what reason was she, I told her at the time: but if we are good people, yes, but corrupt, she told me.
Felipe: Let me take care of my worksheet so I can guide myself, because I have some interesting questions that I want you to help me. It is said that you have in the country, this in the country, it is not that it is given to all the people, imatinib.
Faustina: Right now she’s in the shopping process.
Felipe: Yes, but they have a copy or the original.
Faustina: They are given to patients but at the moment there is a fairly serious shortage of 13 to 14 hematology drugs, there are none and coincidentally this morning I was, because I contacted the national purchasing director and this morning I was communicating with her And so he asked me to send him the information, because they are sent the information and they never find him.
Felipe: This is incredible.
Faustina: Yes, and then he told me that he will send him the information, I am going to send him the number of notes of all the medications that are not available, I cannot send him anything else, because my source I cannot reveal it.
Felipe: Of course, because there is not much information that we manage the patient organization that we cannot reveal because we play the role of the people who are there, I, for example, have information management from hospitals, which give us information that is sensitive but necessary for us, to help our patients and obviously they do it because they know that we give results, because we generate real results. Now explain to me, do they have dasatinib and nilotinib but only copies?
Faustina: No, here, here we give originals to those who have already started the treatment with the originals and to those who are starting they give the other.
Felipe: Perfect, now, but are they controlled?
Faustina: We are lucky that our hematologists are very, very professional people.
Felipe: Perfect.
Faustina: They have a great zeal with their patients and they take care of their patients all, all, in that sense we do not have that problem, now for example with this crown many of them communicate with their doctors, but the head of the service hematology, he managed that even the patients were given telephone numbers where they could call to request their prescriptions and all that, here there is a special area for all the patients who put chemo, so they have it there. call life hospital,
Felipe: I mean, very well, that implies that the country is working well at least with our patients, to know what happens with the others, but we have to worry about what they summon us.
Faustina: Well, but here by chance we have the federation, it had a meeting for about an hour that we had a meeting today preparing ourselves because tomorrow we are going to meet with the general director of the social security fund,
Felipe: A very good
Faustina: What we were doing was coordinating what the issues are, how are we going to do it because here, as everywhere, there is always, as we call it, corruption, so there is a bid of 168 million dollars for a company that is going to come and I don’t know what about the distribution of medicines, but like a robot, but this was very questioned, it was so questioned that the president ordered that it be suspended.
Felipe: wow.
Faustina: But we said, not that they suspend it, that they eliminate it, because that must be seen is what happened, how they entered, so that that amount of money, that the contract is seen and they did not consult with anyone involved, excessively that’s what he wanted and that’s it, then, we who are interested in being approved called me, who wanted to count on me to explain myself and I told him: well what happens is that I am not me, I have a la federation of patients that as an organization we are legally constituted and when we are going to make decisions they must all have knowledge.
Felipe: Excuse me for taking some time, because I have a very long discussion in my country, my dear Chile, because here umbrellas of organizations are set up, here the federations call them umbrellas, they are also called federations, but they call them umbrellas and I am very complicated with them because I tell them that they do not give real representation, because they take a person from the umbrella, from the organization, from the federation and send him to speak, but that person is going to speak and nobody knows what he spoke, well no It is someone else’s decision.
Faustina: No, no, we organize ourselves here, we do a discussion of the issues that are going to be discussed, so the one with the most expertise on a subject is the one who speaks but speaks based on what we have already agreed upon.
Felipe: And what happens if that person doesn’t speak what they agreed to?
Faustina: Well, if he does it, then he’s in trouble with us, but so far that hasn’t happened to us.
Felipe: But I always admired you because first I remember that it was in Panama itself, when you organized very strongly and had a discussion, I remember those who were at the table and were making agreements and said, According to things and so on until the control and so it was very hard in the control and they created this federation the honor of saying that I was there when you were discussing the issue and they did a fantastic thing because they regulated from the first day, that’s how the things like that in the painting, and has that changed?
Faustina; Here, in order to have legal status, you have to draw up your statutes and the statute establishes how the organization is going to function.
Felipe: And do you respect that structure that you have?
Faustina: That is respected.
Felipe: I admire him a lot for that, because I remember that first discussion that you are thinking about how to join together and begin to declare the guidelines and I never again heard that they argued or that they had any conflict between you, it was like good, that is, they fought As always, like all of us leaders of organizations, they fought the same, but they are always aligned.
Faustina: We meet whenever we have to go outside to do some discussion as a federation, we always meet and talk, here in the high-level commission as I represent it, what I do is that everything we discuss I I only send them, so that they know what they are discussing, because tomorrow they will not tell me what we did not know at all.
Felipe: Now, going back to the medications, sorry that it came out, but that topic is super important because you are role models. The Inclusig is called Ponatinib commercially, you have it there too, right?
Faustina: No, that name doesn’t sound familiar to me.
Felipe: Inclusig?
Faustina: We have imatinib.
Felipe: Dasatinib, Sprycel
Faustina: Dasatinib, Sprycel I don’t handle it
Felipe: So Dasatinib and Imatinib. And what happens when a patient lacks the next line, presented rejection of the drug.
Faustina: Well, doctors try to find what therapy can help them.
Felipe: They are trying other therapies. Now, when a drug enters, do you have an agency that regulates the entry of the drug? For example, does a direct copy enter?
Faustina: Yes, the Directorate of Pharmacy and Drugs.
Felipe: Oh, perfect and do they regulate the entrance?
Faustina: They regulate entry because the drug has to have its records, the company has to have its health registration, it has to have FDA approval, all those parameters that they have to meet.
Felipe: what goes in is safe, no talc goes in.
Faustina: Exactly, no, no, no.
Felipe: I remember that once it happened, that talcum entered a country and sold it as imatinib, it was a scandal. Well, ok, the treatment, is it free for everyone or are there people who have to pay for the treatment?
Faustina: Well, no, what happens here is that in the case of patients who have these types of problems, social security, since this patient has paid their insurance fee, their treatment is given because the patient is insured, the patient does not have to pay anything for this treatment, nobody could pay here.
Felipe: Ah, but they have a per capita of more than 12 thousand dollars, I always say this they get angry with me, but this is what the world says.
Faustina: The Ministry’s patient, also as the constitution establishes that the State has to guarantee the health of Panamanians, obviously that a patient who needs this type of medicine, the State is not going to demand that he pay for it.
Felipe: It is logical, of course, of course, but unfortunately in Latin America it does not happen that way.
Faustina: Those who do pay for their treatment are those who have money, who do not want to be involved in insurance, well, but the one who wants blue that costs him.
Felipe: Absolutely, of course, I agree with you, but what worries me is the peasant, that beautiful person from the country.
Faustina: Of course, there have been cases in which we have met, for example I made a tour of the Province of Veraguas and there, because the patients were getting sickle cell anemia, they were giving Hydroxyurea to the insured, but we went to collect the information of all the patients, it was an insured monkey, so when I had to talk to a lady, she told me: ma’am, it’s okay, we have a problem, which one? We need Hydroxyurea for my son, but no They give them to us, they tell us no, we have to see what we do because they don’t give us and yet they are giving it to the insurance, you know that they communicate with each other.
Felipe: It’s the same conversation.
Faustina: And then I say, oh, yes? And how is that going to be, I asked the hematologist there, what’s wrong? and unfortunately it is true what the lady is saying, here the patients of the Ministry are not giving Hydroxyurea but those of the insurance yes, ah, ok. I took note of that, the next day there was a meeting precisely with the person who had to do with it and when I arrive at the meeting, we start the meeting, I tell them, listen before starting the meeting I want to ask you a question, Tell me? Are there two types of Panamanians in Panama? Why do you ask me that? I want to know if the patients who activate the health ministry are here, they do not have the same right to receive the treatment that the social security patient with the same diagnosis, why do you tell me that?
Felipe: Yes, it has happened to us a couple of times here, but we are louder, here in Chile we tend to shout more and we fight with everyone and we say we are going to demand and we do not talk to you anymore.
Faustina: I am the one who first tried to dialogue, when I already see that things are coming, then we go to war.
Felipe: See? We are all fighters. Now, are PCRs done in Panama? Is there a regularity of time, three, six months?
Faustina: Doctors schedule their exams for patients.
Felipe: And they have regularity, do they have to pay for it or is it free?
Faustina: Those with the same insurance, the insured does not pay because it is assumed that when they have paid their fees or are paying their fees they are already covered with that.
Felipe: Look, as soon as they find planes, I’m going to live in Panama, it’s much better than Chile.
Faustina: But those here at the Ministry, if they are exams that are, they set them as a reasonable price.
Felipe: Here they are more or less 300 dollars that they charge for an exam ..
Faustina: Here the exam is cheaper, so they put them as a form of payment because it goes to financial assistance and there is a social worker who does an interview with me and all that, and if the social worker sees that the patient really does not have any type of resources, then exonerate it. There are patients who do have insurance and those want to go anyway, but there they filter it and when the social workers make the report they have to say.
Felipe: And obviously he has to deliver all the information. Now, to finish this magazine that has been very entertaining and I am happy to talk to you again as always, you are a sociologist, right?
Faustina: Yes, sociologist.
Felipe: Now, I ask all the countries that I have known, I have the honor of having been in your country to meet people and I think that one of the great things I have done in my life is to meet people, you As a sociologist, do you think Panamanians are happy?
Faustina: No, Panamanians are not happy.
Felipe: They are not happy.
Faustina: No. What happens is that Panamanians always have something to say, right now, and I’ll give you an example, the deputies approved the moratorium law, but it reached the executive and the executive maintained this law and not sanctioned it and then the deputies began to put in the weed, that the executive was not caring, that he was with the big boys, that I do not know what, that I do not know when and the executive did not say anything and everyone bravo, because the executive did not The moratorium law was sanctioned, well, what happens? I have already removed it, their ordinary sessions ended on the 30th, so today the president announces that after having analyzed the law, he is going to see what were the articles that went against the constitution, well, he began to give his support of why he had not sanctioned the law at the time they sent it to him,because he had to review first, that the experts told them if this or that and based on that then he negotiated with all economic sectors so that the quarantine instead of the three months that the deputies had said were in March, April and May, or April, May and June, so no, that the moratorium is going to be until December, but now, that the president already said that this is how it will be, now you see people saying yes , but what happens is that now we are going to be left with that debt, I don’t know what, [Laughter],May and June, then no, that the moratorium will be until December, but now, that the president has already said that the way it will be, now you see people saying yes, but what happens is that now we are going to stay with that debt, I don’t know what, [laughs],May and June, then no, that the moratorium will be until December, but now, that the president has already said that the way it will be, now you see people saying yes, but what happens is that now we are going to stay with that debt, I don’t know what, [laughs],
Felipe: I remember that once in room discussions there, they became totally congruent.
Faustina: For example, here public workers cannot take the bags.
Felipe: Perfect, because they have a salary every month.
Faustina: We retirees cannot take the bag, although we have more limitations than public employees but our salaries are less but we still have an income, of those who have nothing, so how is it going to be, someone has to sacrifice If we agree, these big men who earn representation expenses, which they also get from there, that is why I tell you that Panamanians are not happy, there are always people who seek the fifth leg of the cat.
Felipe: Now, let me say a lot that I love, but you know how to claim that what I love.
You are right, we are going to support that strike, well, when the director had armed himself to make him see the doctors with the media, but when our media arrived, they saw us, of course, that they go to the patients first to see what political edge they take out of you, because you are interested, to make the rating that I call you, then we are here because we are going to support, yes? because what happens is that this, and this, those media were turned to where we were. So we are here because we are going to support, okay? because what happens is that this, and this, those media were turned to where we were. So we are here because we are going to support, okay? because what happens is that this, and this, those media were turned to where we were.
Felipe: All the cameras placed before you.
Faustina: And they interviewed the patients because I told them, interview them, I’m just the president, but they are the ones who are suffering raw and those patients started, they all said yes, they agreed, the director did not There was no choice but to call the doctors and find a way to solve the problem, because then they did find that he, who made a mark on the comptroller’s office, that he checks you if things too, made the team that everything was together, so that the Purchase orders were not one there and another here, but rather all together, all the officials were there and because at once they got the way to get the medicines.
Felipe: One of the things that I have learned is that all public policies are made by people and are controlled by people, so always when there is a cut it is because a person said here the cut is made, then the cut can be opened both How can it be cut, then always a political question, well Faustina thank you very much … tell me
Faustina: Right now there are like 15, 13 medications that have problems and that for tomorrow with the director that will be one of the issues.
Felipe: Very good, well, to all my friends from Cml Adwords, please, thank you Faustina, we are always aware of everything that is happening in the world, especially in these times and I am going to have a quick conversation with Faustina, because I’m going Let’s take advantage of the fact that I haven’t seen her for a year and here we leave this interview, thank you Faustina for your time
Faustina: Thank you very much and I greet everyone from my dear country, Panama.
Felipe: Beautiful Panama, a magical country, so we’ll see each other, I’ll stay with Faustina talking, so take care.
Faustina: Hey, I’m going to tell you what happened to me, my daughter and I went to Spain.
Felipe: We have not cut yet, so we are telling that story that interests me, so they went to Spain …
Faustina: So, it turns out that, well when we are there on March 9, we did see the coronavirus thing, but we were not very, we did not know the number of people, but suddenly as always we were aware of Panama, it came out and that the first deceased by coronavirus in Panama, the health ministry began to take measures to avoid contagion, the use of a mask, the use of alcohol, not being in crowds and that was what they did not say from here in Panama, we We saw that the people are happy, calm, everyone walking there, but we were already thinking that Spain was one of the most affected, because they did not hear any of that, nobody spoke about it, nobody, nor the media, or the people, or anything, so we moved away when we saw a lot of people,I move here, in a restaurant we did not sit around here, with my granddaughters, some of my granddaughters take care of the alcoholic gel and the masks, and I with my cap and then it turns out that we left, we left there from Spain, in Spain we were in Madrid and Barcelona, we rode the metro, then we went to France to Paris, we took the plane and went there, in Spain if we were staying in an apartment, but there in France we stayed in a hotel, with so much good luck that the rooms were like different, you were here and you did not see yourself with the other who was next to you, we were like isolated, the thing that we did not have agglomeration either, we went to the tower and there were a lot of people and we here, we took photos but trying, because we were in anguish.In a restaurant we did not sit around here, with my granddaughters, some of my granddaughters take care of the alcoholic gel and the masks, and I with my cap and then it turns out that well we left, we left there from Spain, in Spain we were in Madrid and in Barcelona, we rode the metro, then we went to France for Paris, we took the plane and went there, in Spain if we were staying in an apartment, but there in France we stayed in a hotel, with such good luck that the rooms were as different, you were here and you did not see yourself with the other who was next to you, we were as isolated, the thing that we did not have agglomeration either, we went to the tower and there were a lot of people and we here, we drank the photos but trying, because we were in anguish.In a restaurant we did not sit around here, with my granddaughters, some of my granddaughters take care of the alcoholic gel and the masks, and I with my cap and then it turns out that well we left, we left there from Spain, in Spain we were in Madrid and in Barcelona, we rode the metro, then we went to France for Paris, we took the plane and went there, in Spain if we were staying in an apartment, but there in France we stayed in a hotel, with such good luck that the rooms were as different, you were here and you did not see yourself with the other who was next to you, we were as isolated, the thing that we did not have agglomeration either, we went to the tower and there were a lot of people and we here, we drank the photos but trying, because we were in anguish.Some of my granddaughters take care of the alcoholic gel and the masks, and I with my cap and then it turns out that well we left, we left there from Spain, in Spain we were in Madrid and in Barcelona, we walked in the subway, then we went to France To Paris, we took the plane and went there, in Spain if we were staying in an apartment, but there in France we stayed in a hotel, with such good luck that the rooms were as different, you were here and you did not see yourself with the other one next to us, we were isolated, the thing that we did not have agglomeration either, we went to the tower and there were a lot of people and we around here, we took photos but trying, because we were in anguish.Some of my granddaughters take care of the alcoholic gel and the masks, and I with my cap and then it turns out that well we left, we left there from Spain, in Spain we were in Madrid and in Barcelona, we walked in the subway, then we went to France To Paris, we took the plane and went there, in Spain if we were staying in an apartment, but there in France we stayed in a hotel, with such good luck that the rooms were as different, you were here and you did not see yourself with the other one next to us, we were isolated, the thing that we did not have agglomeration either, we went to the tower and there were a lot of people and we around here, we took photos but trying, because we were in anguish.and I with my cap and then it turns out that well we left, we left there from Spain, in Spain we were in Madrid and Barcelona, we rode the metro, then we went to France for Paris, we took the plane and went there, in Spain if we were staying in an apartment, but there in France we stayed in a hotel, with such good luck that the rooms were as different, you were here and you did not see yourself with the other who was next to you, we were isolated, the something that we did not have agglomeration either, we went to the tower and there were a lot of people there and we were here, we took the photos but trying, because we were in anguish.and I with my cap and then it turns out that well we left, we left there from Spain, in Spain we were in Madrid and Barcelona, we rode the metro, then we went to France for Paris, we took the plane and went there, in Spain if we were staying in an apartment, but there in France we stayed in a hotel, with such good luck that the rooms were as different, you were here and you did not see yourself with the other who was next to you, we were isolated, the something that we did not have agglomeration either, we went to the tower and there were a lot of people there and we were here, we took the photos but trying, because we were in anguish.We took the plane and went there, in Spain if we were staying in an apartment, but there in France we stayed in a hotel, with such good luck that the rooms were like different, you were here and you did not see each other than It was next door, we were isolated, the thing that we did not have agglomeration either, we went to the tower and there were a lot of people and we around here, we took the photos but trying, because we were in anguish.We took the plane and went there, in Spain if we were staying in an apartment, but there in France we stayed in a hotel, with such good luck that the rooms were like different, you were here and you did not see each other than It was next door, we were isolated, the thing that we did not have agglomeration either, we went to the tower and there were a lot of people and we around here, we took the photos but trying, because we were in anguish.We went to the tower and there were a lot of people there and we were here, we took photos but trying, because we were in anguish.We went to the tower and there were a lot of people there and we were here, we took photos but trying, because we were in anguish.
Felipe: So, you already had the thought of the disease.
Faustina: And when suddenly my grandson had a cold, suddenly one of my daughters caught a cold and suddenly that this lady had a cold too, then, they already came with the thing and the discomfort and a hellish cold that was there, in the Your bones got that cold and when they told us that they were going to close borders here in Panama, my God, now we are in trouble if we don’t make it on time, well, we, our trip was scheduled to return on the thirteenth, we managed to enter on 13 and 14 they closed the border.
Felipe: You were able to get to Panama and the colds, did everything happen?
but I did put on toilet paper and then the doctor came and I said to him: look, doctor, what happens is that I just came from Spain, like this and like that, but I sit down … that doctor almost won’t even finish me, you have to stay at your house, why didn’t you call 169? , It seems a moment, first that you are not my dad, second that I have every right to come here to be treated because since I arrived that I feel bad, that number has never arrived, what do you want, what are you going to pick up my body there at my house? no sir, so if I come here it is because I need to be treated, well the man was like he was 100, because I imagine that I am used to talking to patients and patients shrink, but I did not expect to find one what will you answer,
Felipe: Did you have coronavirus? Tell me, please
Faustina: Nooo, but the anguish that when they get here, the ambulance arrived, the crowd arrived, how many people live here? There are four of us, but let’s just talk three, because my sister is working, so they did the test, to My brother and they did it to my husband, so they say: and does the girl work nearby? Call her to come and tell her that she is no longer going to return for her work because she is quarantined, well, I called her and she came well, but he tells me that in 48 hours they will give him the result, tomorrow or in 48 hours now they will give him results and when those 48 hours passed and nobody called me and nobody told me anything, he said well and then, with this anguish and discomfort, because if it comes bad,It was one of those terrible flu that you get even though I have been vaccinated against influenza but it was bad and then when about 3 or 4 days had passed, I called the Minister of Health, who is the Minister of Health. President, she and I are friends, and I told her, do you know what happens? I come from Spain, everyone is scared, but not doctor, what I want is for you to investigate me because they have not told me the result of the test, they have me in this anguish, stress and I am diabetic, do you think I can be with this stress ?, Doctor, please, Faustina is fine, I am going to investigate and tell you, I call you, but what goes, the next day, from there where they had done the tests they called me and there is Mrs. Faustina I want to apologize what happens is that when we send the results,the exams so that they would do it, we said that I know that the results were just there, we were not going to say, that they told us to call her, but they told us, no that they themselves were in charge of calling and that is why we did not We knew they hadn’t called you, well then, but if the doctor doesn’t call you, you don’t attend to me, you realize why sometimes the patient gets angry, because it’s his life, I learned, because I was initially a nursing assistant and Within what the nurses taught me was that when a patient went to a health station, a health facility, because he had a very, very, very big problem and that we put ourselves in the position of that person, why not There is a bigger problem for a person than that his health is not good.We said that I know that the results were just there, we were not going to say, that they told us to call her, but they told us, no, that they were in charge of calling and that is why we did not know that they had not called, well Well, if the doctor does not call you, you do not attend to me, you realize that sometimes the patient gets angry, because it is his life, I learned, because I was initially a nursing assistant and within what they taught me The nurses was that when a patient went to a health station, a health facility, because he had a very, very, very big problem and that we put ourselves in the position of that person, because there is no bigger problem for a person than the one that his health is not good.We said that I know that the results were just there, we were not going to say, that they told us to call her, but they told us, no, that they were in charge of calling and that is why we did not know that they had not called, well Well, if the doctor does not call you, you do not attend to me, you realize that sometimes the patient gets angry, because it is his life, I learned, because I was initially a nursing assistant and within what they taught me The nurses was that when a patient went to a health station, a health facility, because he had a very, very, very big problem and that we put ourselves in the position of that person, because there is no bigger problem for a person than the one that his health is not good.That they told us for us to call her, but they told us, not that they themselves were in charge of calling and that is why we did not know that they had not called, well then, but if the doctor does not call you, you do not answer me, you He realizes because sometimes the patient gets angry, because it is his life, I learned, because I was initially a nursing assistant and within what the nurses taught me was that when a patient went to a health station, a health facility, because he had a very, very, very big problem and that we put ourselves in the position of that person, because there is no bigger problem for a person than that their health is not good.That they told us for us to call her, but they told us, not that they themselves were in charge of calling and that is why we did not know that they had not called, well then, but if the doctor does not call you, you do not answer me, you He realizes because sometimes the patient gets angry, because it is his life, I learned, because I was initially a nursing assistant and within what the nurses taught me was that when a patient went to a health station, a health facility, because he had a very, very, very big problem and that we put ourselves in the position of that person, because there is no bigger problem for a person than that their health is not good.But if the doctor does not call you, you do not attend to me, you realize why sometimes the patient gets angry, because it is his life, I learned, because I was initially a nursing assistant and within what the nurses taught me It was that when a patient went to a health station, a health facility, because he had a very, very, very big problem and that we put ourselves in the position of that person, because there is no bigger problem for a person than the one who his health is not good.But if the doctor does not call you, you do not attend to me, you realize why sometimes the patient gets angry, because it is his life, I learned, because I was initially a nursing assistant and within what the nurses taught me It was that when a patient went to a health station, a health facility, because he had a very, very, very big problem and that we put ourselves in the position of that person, because there is no bigger problem for a person than the one who his health is not good.because he had a very, very, very big problem and that we put ourselves in the position of that person, because there is no bigger problem for a person than that their health is not good.because he had a very, very, very big problem and that we put ourselves in the position of that person, because there is no bigger problem for a person than that their health is not good.
Felipe: To go to the doctor is always a problem.
Faustina: Thank God I did not have the blessed coronavirus, but that was an odyssey, I do not want anyone to live it, because it is the anguish of knowing that they do not know if they have it, I am here and if when they come they can no longer do nothing for me, because I have several companions who died, a companion, a teacher, the husband passed away and he was a young man, he had his diabetes, but he died, there in that house he gave them all.
Felipe: Sure, they all got it.
Faustina: But he was the one who stayed intensive and didn’t leave from there.
Felipe: Well, after this story that fortunately you came out well in the story, we said goodbye to all of CML and I stayed talking with Faustina. Take care of yourselves, see you, bye bye.